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Sending Money
Open the LT-Pay app, enter the recipient's details and the amount you want to send, review the transaction, and confirm. LT-Pay will provide the transaction information needed for the recipient to collect the funds.
Always double-check recipient details before confirming a transfer. If you believe you have entered incorrect information, contact LT-Pay support as soon as possible so the transaction can be reviewed.
Once a transfer is confirmed it enters LT-Pay's processing flow. If you need to cancel or amend a transfer, contact support immediately and provide your transaction reference.
Receiving Money
The recipient uses the transaction information provided by LT-Pay, completes the required verification process, and collects the funds through an authorized LT-Pay collection point or agent.
If a recipient is unable to complete collection, the sender or recipient should contact LT-Pay support with the transaction reference so the issue can be reviewed and resolved.
Recipients follow LT-Pay's verification process at the point of collection. Specific requirements are confirmed within the app and at authorized collection points.
Transactions
Your transaction reference is provided immediately after you confirm a transfer, and is also available in your transaction history within the LT-Pay app.
If a transaction fails, check your transaction history for its status first. If the issue is not resolved, contact LT-Pay support with your transaction reference for assistance.
Yes. LT-Pay keeps a digital transaction history and receipts so you can track your transfers and collections over time.
Agents
Visit the Agents page and submit an agent application with your business details. Our team will review your application and contact you regarding the next steps.
Authorized agents support customers with transfer collection, customer service, and transaction verification at approved locations.
Accounts
Download the LT-Pay app and follow the registration steps, which include providing your details and completing the required verification process.
You can update certain account details within the app. For changes that require verification, contact LT-Pay support for assistance.
Security
Keep your PIN/OTP and login details private, avoid sharing transaction information with unverified parties, and report any suspicious activity to LT-Pay support immediately.
Contact security@ltpay.co or LT-Pay support immediately with as much detail as possible so the activity can be reviewed.
Payments
You can reach LT-Pay through the Contact page, by emailing support@ltpay.co, or through the Help Center.
Fees and limits are outlined on the Fees & Limits page. Some values are placeholders until finalized and will be updated as they are confirmed.