Complaints Policy

LT-Pay is committed to handling customer complaints fairly, transparently, and in a timely manner.

Complaints can be submitted through our Complaints & Support page, by emailing support@ltpay.co, or by contacting an authorized LT-Pay agent.

• Your full name and contact details.
• A description of the issue.
• Your transaction reference, if applicable.
• Any supporting information relevant to your complaint.

Once a complaint is received, our support team will review the details and follow up with you. Response times may vary depending on the nature of the complaint.

If you are not satisfied with the resolution of your complaint, you may request that it be escalated for further review by contacting compliance@ltpay.co.

This Complaints Policy may be updated periodically to reflect improvements to our processes.